Book Online
Book Online

Rules of Play

A Safe, Clean & Welcoming Environment in Loughton

At Hide & Seek Soft Play, we are committed to providing a safe, hygienic, and enjoyable
indoor experience for families in Loughton. Our conditions of entry are designed to ensure
every child and adult feels comfortable, secure, and confident while visiting our play café.

We kindly ask all guests to follow the guidelines below so we can maintain the high
standards of safety and cleanliness that our IG10 community loves.

Important Health Notice:  If you or your child have experienced vomiting or diarrhoea within the last 48 hours, please postpone your visit. This policy helps us protect all families and maintain a healthy environment for everyone.

Play Room Rules

To ensure a smooth visit, please familiarise yourself with our play guidelines:

Safety & Hygiene

  • Children must be supervised by a responsible adult at all times.
  • Socks must be worn by both children and adults in all play areas.
  • Shoes are not permitted inside the soft play zones.
  • No food or drinks are allowed inside the play frame.
  • Please remove jewellery, badges and sharp objects before entering.
  • Any accidents or spillages must be reported to a member of staff immediately.
  • Babies and toddlers should use designated areas suitable for their age.

Play Etiquette

  • Play equipment is designed for children aged 0–8 years only.
  • Older children must be mindful of younger children at all times.
  • Slides must be used feet first and one child at a time.
  • Do not block entrances, exits or slide areas.
  • Rough play, pushing or climbing on the outside of equipment is not allowed.
  • Parents and guardians are responsible for their child’s behaviour.
  • Follow staff instructions at all times for everyone’s safety.

Tailored Spaces for Every Stage

Our play spaces are carefully structured to provide a safe, comfortable, and stimulating environment tailored to each age group.

Baby
Zone

0–11 Months: Safe & Gentle Baby Zone

Our dedicated baby area is a sanctuary for non-walkers and little explorers under 12 months. This soft, calm, and secure space allows babies to explore textures and movements safely while parents stay close by.

Baby
Zone

Book a Party

1–8 Years: Adventure & Active Play Area

Our main soft play frame is where the magic happens! Featuring climbing zones, slides, and interactive elements, it encourages confidence and movement for toddlers and young children up to age 8.

What Families in Loughton Say About Hide & Seek

Don’t just take our word for it here is why local parents keep coming back to Hide & Seek:
We’ve visited five times in just three weeks. That says everything. The staff are genuinely friendly and take the time to interact with each child. The play space is thoughtfully designed for safe, confident play, and the secure entry system gives real peace of mind. Reasonably priced and beautifully run. Highly recommended for families in Loughton.
“An absolute gem in Loughton.” – Ric
A spotless, modern soft play with fantastic features like a buggy room and a sensory room, something you don’t often find elsewhere. The café has one of the best cake selections in town, and the atmosphere is welcoming and family-friendly. A wonderful addition to the Loughton high road.
“Clean, modern and thoughtfully designed.” – Ellie S.
The soft play area is clean, well maintained and not overstimulating, which made the visit enjoyable and relaxing. I could comfortably sit in the café area while keeping an eye on my child. Friendly staff and a lovely community feel. We’ll definitely be returning.
“Safe, calm and not overwhelming.” – N.H.
A fantastic variety of cakes and delicious coffee, attentive staff, and a brilliant party booking experience. The manager was incredibly helpful and explained everything clearly. My son didn’t want to leave, we've already booked a party!
“One of the best soft plays we’ve visited.” – Stevie Y.
Very clean, friendly staff and ideal for young children. We’ll definitely be coming back.
“Perfect for under 5s.” – Sophia
Our daughters (4 and 6) played happily for over an hour. The automatic locking door system makes it feel very secure. Comfortable seating area where parents can relax while watching the children. I highly recommend it.
“Secure, friendly and great for parents too.” – David O.
A lovely new soft play in Loughton. Clean, tidy and welcoming and the coffee is excellent too.
“Clean, bright and fantastic coffee.” – Rhiannon V.
Instagram Facebook-f